This policy sets out different areas where user privacy is concerned and outlines the obligations & requirements of the users, the website and website owners. Furthermore the way this website processes, stores and protects user data and information will also be detailed within this policy.
The website www.florenceandbow.co.uk and its owners take a proactive approach to user privacy and ensure necessary steps are taken to protect the privacy of its users throughout their visiting experience. This website complies to all UK national laws and requirements for user privacy.
The information contained in this website is for general information and for the purpose of informing customers about their purchase process. The information is provided by Florence & Bow and we endeavour to keep all information up to date and correct. However, we reserve the right to revoke information upon our discretion. We make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability regarding the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
Through this website we present the ability for you to link to other websites which are not under the control of Florence & Bow. We have no control over the nature, content and availability of external sites linked to through www.florenceandbow.co.uk. The inclusion of any links does not necessarily imply a recommendation or endorse any views expressed within them.
ONLINE DISPUTE RESOLUTION
Online dispute resolution is an alternative dispute resolution (ADR) procedure conducted online. If you have a dispute, please go to The ODR Platform portal.
The ODR Platform provides a portal for consumers to submit a complaint to a relevant, registered ADR provider with the aim of resolving the dispute. It offers a translation function to help facilitate cross-border disputes. This platform was created as a way to settle disputes out of court in a simple, fast and low-cost way.
CONTACT & COMMUNICATION
Users contacting www.florenceandbow.co.uk and/or its owner do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely until a time it is no longer required or has no use, as detailed in the Data Protection Act 1998. Every effort has been made to ensure a safe and secure form to email submission process but advise users using such form to email processes that they do so at their own risk.
This website and its owners use any information submitted to provide you with free products/services, information about products/service, and newsletters with relevant information. This includes using your details to subscribe you to any email newsletter program the website operates but only if this was made clear to you and your express permission was granted when submitting any form to email process. Or whereby you the consumer have previously purchased from or enquired about purchasing from the company a product or service that the email newsletter relates to. This is by no means an entire list of your user rights in regard to receiving email marketing material. Your details are not passed on to any third parties.
www.florenceandbow.co.uk operates an email newsletter program, used to inform subscribers about products and services supplied by this website, and blog posts/news/articles that may be relevant. Users can subscribe through an online automated process should they wish to do so but do so at their own discretion. Some subscriptions may be manually processed through prior written agreement with the user.
Subscriptions are taken in compliance with UK Spam Laws detailed in the Privacy and Electronic Communications Regulations 2003. All personal details relating to subscriptions are held securely and in accordance with the Data Protection Act 1998. No personal details are passed on to third parties nor shared with companies / people outside of the company that operates this website. Under the Data Protection Act 1998 you may request a copy of personal information held about you by this website's email newsletter program. A small fee will be payable for this service. If you would like a copy of the information held on you please write to the business address at the bottom of this policy.
Email marketing campaigns published by this website or its owner may contain tracking facilities within the actual email. Subscriber activity is tracked and stored in a database for future analysis and evaluation. Such tracked activity may include; the opening of emails, forwarding of emails, the clicking of links within the email content, times, dates and frequency of activity [this is by no far a comprehensive list].
This information is used to refine future email campaigns and supply the user with more relevant content based around their activity.
In compliance with UK Spam Laws and the Privacy and Electronic Communications Regulations 2003 subscribers are given the opportunity to un-subscribe at any time through an automated system. This process is detailed at the footer of each email campaign. If an automated un-subscription system is unavailable clear instructions on how to un-subscribe will by detailed instead.
Although this website only looks to include quality, safe and relevant external links, users are advised adopt a policy of caution before clicking any external web links mentioned throughout this website. (External links are clickable text / banner / image links to other websites, similar to; www.websitename.co.uk.)
The owners of this website cannot guarantee or verify the contents of any externally linked website despite their best efforts. Users should therefore note they click on external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.
ADVERTS AND SPONSORED LINKS
This website may contain sponsored links and adverts. These will typically be served through our advertising partners, to whom may have detailed privacy policies relating directly to the adverts they serve.
SOCIAL MEDIA PLATFORMS
Communication, engagement and actions taken through external social media platforms that this website and its owners participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively.
Users are advised to use social media platforms wisely and communicate / engage upon them with due care and caution in regard to their own privacy and personal details. This website nor its owners will ever ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email.
This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.
SHORTENED LINKS IN SOCIAL MEDIA
This website and its owners through their social media platform accounts may share web links to relevant web pages. By default some social media platforms shorten lengthy urls [web addresses].
Users are advised to take caution and good judgement before clicking any shortened urls published on social media platforms by this website and its owners. Despite the best efforts to ensure only genuine urls are published many social media platforms are prone to spam and hacking and therefore this website and its owners cannot be held liable for any damages or implications caused by visiting any shortened links.
RESOURCES & FURTHER INFORMATION
Data Protection Act 1998
Privacy and Electronic Communications Regulations 2003
Privacy and Electronic Communications Regulations 2003 - The Guide
ABOUT FLORENCE AND BOW
Florence & Bow is a sole trader business owned and managed by Caroline Postles and Katie Sahdev. The registered business address is 21 CHAVENEY WALK, QUORN, LEICESTERSHIRE. LE12 8FH.
Terms and Conditions of E-commerce
"We", "us" or "the company" means Florence and Bow, a company registered in England.
"You", "the customer" or "the buyer" means the person company or entity contracting to purchase the goods.
"The goods" are the items the you order from us as specified by our order acknowledgement and on our invoice.
We can receive orders via the company's website, by phone or by email using the contact methods published on our website or in other publicity materials. We reserve the right to refuse to accept orders or to require additional confirmation at our discretion. We acknowledge receipt of your orders via an appropriate communication: For example, web based orders are acknowledged automatically by email, telephone orders are acknowledged verbally at the time of order. Orders placed by telephone and are accepted when the order is placed and a contract of sale then exists between us and you from that time. If orders are placed by email or our website, the contract exists between you and the company upon placing the order and completing the payment process.
If we acknowledge and order but, for some reason outside our control, we are unable to complete the transaction within 30 days then any payment made will be refunded immediately if you ask us to do so. Refunds due against returned goods will be paid as soon as the returned goods are received by us, subject to the goods being received in unused, undamaged condition in their original packaging.
We endeavour to ensure that all published prices are correct, however we reserve the right to change prices without notice and not to accept orders at prices that have been quoted in error. Prices are quoted in pounds sterling and unless specifically stated are subject to VAT at the prevailing rate.
Payment is accepted in pounds sterling by most major credit or debit cards as detailed on our website at time of order.
All credit card payments made during online transactions are handled on our behalf by Squarespace secure payment gateway. No credit card details are stored at any time on the company's website.
We utilise Royal Mail or, for larger items, Hermes & UPS to deliver orders within the UK. We do not currently process orders from outside of the UK.
PROMOTION AND COUPONS
All promotions are associated codes are coupons are distributed in good faith and are subject to terms and conditions. Discount coupons cannot be used in conjunction with any other promotions or special discounts. Florence & Bow reserves the right to refuse the use of any or all promotions, discounts and coupons for orders placed online or over the telephone.
You can return most unused products ordered from us up to 7 working days commencing from the day after receipt of the products, by contacting us in writing/email within the 7 working day period and we will refund any payment that you have already made upon receipt of the returned item within 14 days in its original packing and condition. The exception to this are any handmade or bespoke items. For any issues with these items please contact Florence & Bow directly and we will discuss your issues with you where faults on the product are concerned. No other reason for return will be considered for bespoke and handmade items.
If you return products by post, please ensure you package and label them properly so that they are not lost or damaged in transit. We recommend you insure the item and retain some proof of postage in the event that the products go missing, as products remain your responsibility and property until we receive them. The cost of returning any goods is the responsibility of the customer and this cost will not be reimbursed by Florence & Bow as part of the refund process.
All contact with Florence & Bow should be either by post or email to firstname.lastname@example.org stating your order number.
RETENTION OF TITLE
Whether or not delivery has been made, property of the goods does not pass from the company to the customer until full payment is received.
SPECIFICATIONS AND INFORMATION
Goods are supplied subject to the company's standard specifications and, unless specifically agreed to the contrary, may be manufactured by any of our approved vendors. While we endeavour to publish and supply as much product and application data as possible, the company is unable to assess the viability of every possible application of the goods: It is the customer's duty to ensure that the goods ordered are suitable for the application in which they intend to use them. We endeavour to ensure that all published information is correct but the company shall not be under any liability for any direct, indirect or consequential damage, loss or expense that may be caused as a result of any error or omission in any information either published by or supplied by the company. Please note that exact colours and finishes are difficult to represent accurately on the website and printed materials and customers should not place undue reliance upon such reproductions.
PRODUCT VARIATION AND USE
Florence & Bow will make every effort to ensure that the products we supply through our website correspond as closely as possible to those shown on the website but cannot guarantee that they will be exactly the same. We cannot accept any responsibility for any variations in products. Colours may vary from those depicted depending on the setting of your monitor, software or printer. All measurements are approximate. The technical specification of products may change due to availability or raw materials and we reserve the right to make such changes as and when necessary. Our handmade products may have natural characteristics and irregularities, which are not faults.
All of our products are designed for domestic use only unless explicitly noted. If you wish to use our products for commercial use please contact us to discuss your requirements on email@example.com.
We aim to deal with any complaints in a fair and timely manner. Any complaints should be addressed in writing to the company at the published address or via the website contact form.
Customers and other users of this website agree to indemnify the company against any claims, direct, indirect or consequential damage, loss or expense that may be caused as a direct or indirect result of the use of this website and any information or computer software contained therein or by your access to other websites as a result of links from this site. We make every effort to ensure that this website does not contain any computer viruses but cannot guarantee this or warrant that it is virus-free.
All disputes arising out of, or in connection with, any contact between the company and the buyer shall be governed by English Law and the buyer accepts the jurisdiction of the English courts.